Frequently asked questions

HealthBuyRx is the telehealth service of HealthBuy, a health and beauty retailer that has sold online since 2002. We connect adults with licensed healthcare professionals who review an online intake and, where appropriate, prescribe treatment that is dispensed by a pharmacy in our affiliated network and shipped to your door. Our customer care team is based in the US and answers every message within one business day.

Choose a treatment and start the online intake. Answer questions about your health history, current medications and goals; in some states you will also be asked for a photo ID and a photo of yourself. A licensed healthcare professional reviews your answers, and you can expect to hear back within about 24 hours. In some states a video consultation or live chat is required, in which case your provider will contact you to complete it. If treatment is appropriate and a prescription is issued, the medication is dispensed by a licensed pharmacy and shipped to you, and you can follow everything in your patient portal.

The cost of your consultation and of any treatment is shown during the intake before you confirm anything, and you are only charged for treatment if a prescription is issued. Plans are available month to month or for several months at a time. There are no hidden membership fees.

HealthBuyRx currently serves patients in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Service is offered in the United States only, and depending on the therapy and medication there may be further restrictions by state, which are disclosed and confirmed during the intake.

In California, Massachusetts, Rhode Island and Vermont, the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota. California: Dr Jeffrey Shellenberger, licence C160558. Massachusetts: Dr Jeffrey Shellenberger, licence 290752. Rhode Island: Dr Marc Serota, licence MD17024. Vermont: Dr Jeffrey Shellenberger, licence 042.0015585-COMP.

Delivery requirements depend on the pharmacy and the carrier. If a shipment needs a signature, your tracking details in the patient portal will say so.

Any shipping cost for your treatment is shown with your plan price during the intake. Once the pharmacy dispenses your medication it ships to you, and you can follow it in your patient portal.

Sign in to your patient portal and follow the prompts to update your payment method. If you need help, contact us before your next refill is billed.

Send us a message through our contact form, email support@healthbuy.com or call +1 (302) 684-6186, Monday to Friday, 6:30 a.m. to 5:00 p.m. Pacific Time. We reply within one business day.

Once you complete the online intake, you will hear back from one of our US-based providers within about 24 hours (some states require a live chat or video consultation first). If a prescription is issued, it is sent to the dispensing pharmacy and shipped to you, and you can follow the status in your patient portal.

Update your address in your patient portal before your next shipment. If a medication order is about to ship to the wrong address, contact us right away and we will work with the pharmacy to update it.

Every shipment is tracked from your patient portal, and you will also receive shipping updates by email.

Contact us if your tracking has not updated in seven days, or if your order has not arrived within 21 days of shipping (30 days internationally). If tracking says "delivered" but you cannot find it, check with neighbors and your local post office, allow two business days, then contact us and we will open a claim with the carrier. If a package arrives damaged, send us a photo within 60 days of delivery. In each case, once the package is confirmed lost or damaged we will send a free replacement or a full refund.

Sign in to your patient portal to reorder or cancel. You will be contacted before a refill is billed and shipped, and you can cancel at any time before then.

No. Federal and state law do not allow prescription medications to be returned once a pharmacy has dispensed them, so prescription sales are final. If a shipment arrives damaged or is lost in transit, or if you have a specific concern, contact us and we will work with the pharmacy and carrier to put it right.

Once your return arrives and has been checked, we email you and send the refund to your original payment method within five business days. Your bank may take a few more days to show it. Original shipping charges are refunded only when the return is due to our error.

No. HealthBuyRx does not accept or bill health insurance, Medicare or any other payor. HealthBuyRx is self-pay, with prices shown up front so there are no surprises and no third party deciding what you can access. You may not submit a claim for telehealth services provided through HealthBuyRx to any insurer or government program.

Yes. Telehealth is regulated at the state level, and every healthcare professional who reviews a HealthBuyRx intake is licensed to practise and prescribe in the state where you live. A prescription is issued only when the provider decides treatment is appropriate for you.

Yes. You can choose to use your local pharmacy, and your provider can send your prescription there. The most convenient and best-priced option, however, is to have your treatment dispensed by a pharmacy in HealthBuyRx's network of affiliated pharmacies and shipped directly to you. We cannot guarantee drug pricing at your local pharmacy. If you want to use your own pharmacy, tell us before completing your order.

Depending on the therapy and medication prescribed, your prescription may be filled by:

Manifest Pharmacy
1018 S. Batesville Road
Greer, SC 29650
Tel: 888-770-4009
Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern

The pharmacy that dispenses your treatment is also shown with your order in your patient portal and on the package.

We use MD Integrations (mdintegrations.com), a network of US-based healthcare professionals who are licensed in the states where they treat patients. Your intake is reviewed by a provider licensed in your state, and the provider assigned to you is identified in your patient portal along with their licence details.

You are charged for treatment according to the plan you select, when the medication is shipped, and you will see the amount before you confirm. Refills are billed only after you have been contacted, and you can see and manage them in your patient portal.

Yes. We take protecting your information seriously. Payments are handled by PCI-compliant processors, and health information you provide through HealthBuyRx is handled as described in our HIPAA Notice. Our Privacy Policy explains what we collect and how we use it, and California residents can read our California Privacy Notice.

You must be 18 or older to order from HealthBuyRx or to use HealthBuyRx. If you are under 18, please see a local healthcare provider.

Call 911 or go to the nearest emergency room. HealthBuyRx and HealthBuyRx are not emergency services.

State telehealth regulations require providers to verify the identity of the person they are treating. That is why the intake may ask for a photo of your government-issued ID and a photo of you. These images are used only for verification and are handled as described in our HIPAA Notice.